Effective date: September 14, 2026. This Privacy Policy applies to restoremywaterdamage.com, calls to (833) 435-4276 and requests submitted through this website (together, the "Services"). In this policy, "Restore My Water Damage", "we", "us" and "our" mean the operator of the Services.
What Restore My Water Damage Does
Restore My Water Damage connects property owners with water damage restoration help. We are not a restoration contractor. When you call or submit a request, we pass your details to one or more independent restoration providers who serve your area. Those providers hold their own licenses and insurance, set their own prices and do the work under their own terms.
Information We Collect
Information you give us
- Contact details: name, phone number, email address and ZIP code or service address.
- Request details: what happened, the property type, whether water is still flowing, photos or notes you choose to share, and insurance information you volunteer.
- Call information: your phone number, the date, time and length of the call, what you tell us, and call recordings where calls are recorded.
- Communications: emails or text messages you exchange with us.
Information collected automatically
- Device and usage data: IP address, browser type, device type, pages viewed, referring site, approximate location based on IP, and which buttons or phone links you click.
- Cookies and similar tools: small files and scripts used for site functions, analytics and advertising measurement (for example, Google Analytics or Google Tag Manager).
Information from others
Restoration providers may tell us whether they reached you and whether the job went ahead, so we can improve matching and handle complaints. Advertising platforms may tell us which ad or search led to your call.
How We Use Information
- To respond to your call or request and connect you with a restoration provider near you.
- To contact you about your request by phone, text or email.
- To confirm service coverage for your ZIP code.
- To measure and improve the website, our call handling and the quality of provider matches.
- To prevent fraud, spam and misuse, and to keep the Services secure.
- To comply with law, enforce our Terms of Use and protect rights and safety.
How We Share Information
- Independent restoration providers. We share the details needed to help you with the provider or providers matched to your request. They use your information under their own privacy policies. We may be paid for these referrals.
- Service vendors. Companies that host the website, route and record calls, store form submissions, send messages or provide analytics, acting on our instructions.
- Advertising and analytics partners. Limited device and usage data, for example to measure which ads lead to calls.
- Legal and safety. When required by law, court order or to protect people, property or our rights.
- Business transfers. As part of a merger, sale or transfer of the business, subject to this policy.
We do not share your request details with insurers, landlords or anyone else unless you ask us to or the law requires it.
Calls, Text Messages and Consent
By calling us or checking the consent box on our form, you agree that Restore My Water Damage and the restoration provider matched to your request may contact you at the number you provide by phone call and text message, which may use automated technology, about your request. Consent is not a condition of purchasing any goods or services. Message and data rates may apply, and message frequency varies. Reply STOP to stop text messages or HELP for help. Calls may be recorded or monitored for quality and training.
Your Privacy Choices and State Rights
We serve property owners in California, Texas, Pennsylvania, New Jersey, North Carolina, Nevada, Oregon, Tennessee, South Carolina, Washington and New York. Depending on where you live, including under the California Consumer Privacy Act and comprehensive privacy laws in states such as Texas, Oregon, New Jersey and Tennessee, you may have the right to:
- Know and access the personal information we hold about you.
- Correct inaccurate information.
- Delete your information, subject to legal exceptions.
- Get a portable copy of your information.
- Opt out of the sale or sharing of personal information, targeted advertising and certain profiling.
- Not be treated differently for using these rights.
- Appeal a decision we make about your request.
How to use your rights: email [email protected] with the subject line "Privacy Request" or "Do Not Sell or Share". Tell us your name, the phone number or email you used, and what you are asking for. We verify requests by matching those details, and an authorized agent may submit a request on your behalf with proof of authorization. We respond within the time the applicable law requires. If we deny a request, you may appeal by replying to our decision, and if the appeal is denied you may contact your state attorney general.
Global Privacy Control: we treat a valid GPC browser signal as a request to opt out of sale or sharing for that browser, where state law requires it.
We do not collect sensitive personal information for the purpose of inferring characteristics about you. We do not knowingly sell or share the personal information of consumers under 16.
Cookies and Analytics
You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's browser add-on. Blocking some cookies may affect how parts of the site work, but you can always call (833) 435-4276 for help.
Data Retention and Security
We keep personal information only as long as needed for the purposes above, including resolving disputes, preventing fraud and meeting legal, tax and accounting obligations. We use reasonable administrative, technical and physical safeguards, such as encrypted connections (HTTPS) and limited access. No method of transmission or storage is completely secure, so please do not send sensitive information such as bank or card numbers through our form.
Children's Privacy
The Services are intended for adults responsible for a property. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.
Links to Other Sites
Our pages may link to other websites, such as government agencies or insurance resources. We are not responsible for their privacy practices, so review their policies before sharing information.
Changes to This Policy
We may update this policy as our Services or the law change. We will post the new version on this page with a new effective date, and where changes are material we will provide additional notice as required by law.
Contact Us
Privacy questions or requests: [email protected]. For water damage help at any hour, call (833) 435-4276 — we answer 24 hours a day, 7 days a week. See also our Terms of Use.
Frequently Asked Questions
Does Restore My Water Damage sell my personal information?
We do not sell lists of personal information. When you ask for help, we share your request with independent restoration providers so they can contact you, and in some cases we may receive payment for that referral. Some state laws treat that as a sale or sharing. You can opt out of future sharing by emailing [email protected] with the subject line Do Not Sell or Share.
Who will see the details I submit?
Our team and the independent restoration provider (or providers) matched to your request will see the details needed to help you, such as your name, phone number, ZIP code and a description of the water damage. Service vendors that host the website, route calls or store form submissions may also process the data on our behalf.
Will I get texts or calls after I submit a request?
Yes, if you check the consent box or call us, we and the matched provider may contact you by phone, text or email about your request, sometimes using automated technology. Consent is not a condition of any purchase. Reply STOP to any text message to stop texts, or email [email protected].
Are phone calls recorded?
Calls may be recorded or monitored for quality, training and to confirm the details of your request. Where the law requires it, you will be told at the start of the call. If you prefer not to be recorded, you can submit a request online instead.
How long do you keep my information?
We keep request and call records only as long as needed to handle your request, resolve disputes, prevent fraud and meet legal or accounting obligations, and then delete or de-identify them. Retention periods vary with the type of record.
How do I delete or correct my information?
Email [email protected] with the subject line Privacy Request and tell us what you want to access, correct or delete. We will verify the request using the phone number or email you gave us and respond within the time the applicable law requires, usually 45 days.
Do you use cookies or analytics?
Yes. The site uses cookies and similar tools to keep it working, measure visits and see which buttons, including call buttons, are used. You can block cookies in your browser, and we honor Global Privacy Control signals as an opt-out of sharing where state law requires.
Is this site meant for children?
No. This website and our services are intended for adults responsible for a property. We do not knowingly collect personal information from children under 16. If you believe a child has submitted information, email [email protected] and we will delete it.
What if I have water damage right now and a privacy question?
Deal with the emergency first. Stop the water if it is safe and stay away from wet electrical areas. You can call (833) 435-4276 24/7 for water damage help and ask any privacy questions by email at [email protected] afterward.