Effective date: September 14, 2026. These Terms of Use ("Terms") govern your use of restoremywaterdamage.com, calls to (833) 435-4276 and requests submitted through this website (together, the "Services"). In these Terms, "Restore My Water Damage", "we", "us" and "our" mean the operator of the Services. By using the Services, you agree to these Terms and to our Privacy Policy.
1. What Restore My Water Damage Is
Restore My Water Damage is a free referral and connection service for property owners and managers who need water damage restoration. We answer calls 24 hours a day, 7 days a week, gather details about your situation and share them with one or more independent third-party restoration providers who serve your area. We may receive compensation from providers for referrals.
We are not a restoration contractor. We do not inspect, extract, dry, clean, remediate or repair property, and we do not employ or supervise the providers' staff.
2. Independent Restoration Providers
- Providers are independent businesses, not our employees, agents or partners.
- Each provider is responsible for its own licenses, registrations, permits, insurance, certifications, pricing, estimates, contracts, warranties, workmanship, scheduling and compliance with law.
- Any agreement for services is solely between you and the provider. Read the work authorization, payment terms and any assignment of benefits carefully before you sign.
- We do not guarantee that a provider will be available, respond within a certain time, accept your job, or that its work or pricing will meet your expectations.
- You are responsible for checking a provider's license, insurance and references before hiring. Our guide to choosing a restoration company lists what to ask.
3. Consent to Calls, Texts and Emails
By calling us or submitting a request with the consent box checked, you confirm that you are the subscriber or authorized user of the phone number you provide, and you agree that Restore My Water Damage and the providers matched to your request may contact you at that number and email address by phone call, text message and email, including with automated technology or prerecorded messages, about your request. Consent is not a condition of any purchase. Message and data rates may apply, and message frequency varies. Reply STOP to opt out of texts or HELP for help, or email [email protected]. Calls may be recorded or monitored for quality and training.
4. Information on This Website
Guides, cost ranges, timelines, checklists and FAQs are general information for property owners. They are not legal, insurance, engineering, electrical, health or financial advice, and they may not reflect your insurance policy, local codes or the conditions in your building. Cost and time figures are typical ranges that vary by job. Photos are illustrative stock images or diagrams unless labeled as project photos. Service coverage listings reflect the ZIP codes where we currently try to connect requests and may change without notice.
5. Your Responsibilities
- Give accurate information, and only submit requests for property you own, manage or are authorized to act for.
- Do not submit another person's contact details without their permission.
- Do not use the Services for spam, fraud, harassment, scraping, automated submissions, or to interfere with the website's security or operation.
- Take reasonable steps to keep people safe and limit further damage, such as shutting off water when it is safe to do so.
6. Intellectual Property
The website's text, design, logo, graphics and code belong to Restore My Water Damage or its licensors and are protected by law. You may view and print pages for personal, non-commercial use. You may not copy, republish or create derivative works from the content without our written permission. Stock photos are used under their providers' licenses.
7. Third-Party Links
The Services may link to websites we do not control, such as government agencies, insurers or standards organizations. We are not responsible for their content, availability or practices.
8. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, Restore My Water Damage DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THE WORK, PRICING, LICENSING, INSURANCE, CONDUCT OR AVAILABILITY OF ANY PROVIDER, OR THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE.
9. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, Restore My Water Damage WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR PROPERTY DAMAGE, MOLD GROWTH, LOSS OF USE, DENIED INSURANCE CLAIMS, OR ANY DAMAGES ARISING FROM THE ACTS OR OMISSIONS OF ANY PROVIDER. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). Some states do not allow certain limitations, so some of these may not apply to you.
10. Indemnification
You agree to defend and hold harmless Restore My Water Damage from claims, losses and expenses, including reasonable attorneys' fees, arising from your misuse of the Services, your violation of these Terms, or information you submit that you did not have the right to submit.
11. Disputes and Governing Law
Please contact us first at [email protected] so we can try to resolve any concern informally. These Terms are governed by applicable United States federal law and the laws of the state in which Restore My Water Damage is organized, without regard to conflict-of-law rules, except where the law of your state of residence requires otherwise. Disputes with a restoration provider about its work, pricing or contract are between you and that provider.
12. Changes and Termination
We may update these Terms or change, suspend or discontinue any part of the Services at any time. Updated Terms take effect when posted on this page with a new effective date. Continuing to use the Services after an update means you accept the revised Terms. We may block access for anyone who misuses the Services.
13. General
If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. These Terms and our Privacy Policy are the entire agreement between you and Restore My Water Damage about the Services.
14. Contact
Questions about these Terms: [email protected]. Water damage help at any hour: call (833) 435-4276, 24 hours a day, 7 days a week.
Frequently Asked Questions
Is Restore My Water Damage the company that repairs my property?
No. Restore My Water Damage is a referral and connection service. We pass your request to independent third-party restoration providers in your area. The provider you hire performs the work, holds the licenses and insurance, sets the price and gives any warranty, under its own contract with you.
Does it cost anything to call Restore My Water Damage?
There is no charge to call (833) 435-4276 or submit a request. Any inspection, extraction, drying or repair costs are quoted and billed by the restoration provider you choose to hire, so ask for pricing, insurance billing options and a written estimate before authorizing work.
Do you guarantee someone will come out right away?
No. We answer calls 24/7 and try to connect you with help quickly, but provider availability and arrival times depend on location, weather, demand and the provider's schedule. During major storms, wait times can be longer, so call as early as possible.
How do I check a restoration provider's license and insurance?
Ask the provider for its contractor license or registration number, proof of general liability and workers' compensation insurance, and any IICRC certifications for the technicians. Then verify the license with your state contractor licensing board before signing a work authorization.
Can I cancel the calls or texts after I submit a request?
Yes. Reply STOP to any text message, tell the caller you no longer want to be contacted, or email [email protected]. Consent to be contacted is never a condition of buying anything, and you can withdraw it at any time.
What if I have a problem with the provider's work?
Raise it first with the provider, since the contract, warranty and billing are between you and them. Keep your estimate, work authorization, photos and moisture logs. You can also email [email protected] so we can review the complaint and our future referrals to that provider.
Is the information on this site professional advice?
No. Our guides are general information about water damage, restoration and insurance. They are not legal, insurance, engineering, electrical or medical advice. Your policy, local codes and the conditions in your building control the right answer, so confirm with qualified professionals.
What should I do in a dangerous emergency?
If there is fire, a gas smell, electrical sparking, a collapsing ceiling or anyone is hurt, leave the area and call 911 or your utility company first. Once everyone is safe, call (833) 435-4276 for water damage restoration help.
Where do I send questions about these terms?
Email [email protected] with your question about these Terms of Use. If you need water damage help now rather than an answer about terms, call (833) 435-4276 24/7 and we will connect you with a local restoration provider.